Service

GLI has an established record of legendary service. Our expert technicians are highly trained specialists in every stage of the production line to help you minimize downtime and increase your production efficiency.

With GLI service, you don’t have to be the technical expert. Our installation support optimizes production before it begins and our expert maintenance stops problems before they start. This level of dedicated customer service sets us apart in the industry.

Our team is available to you 24/7 and will quickly respond both remotely and onsite to tackle any issues that could compromise your line productivity. Our #1 goal is to keep your production moving.

GLI technicians are best in class, certified by Datamax and Markem-Imaje for service and repair.

LD Pro and Line Director Preventative Maintenance

Our robust, reliable solutions include preventative maintenance for LD Pro and Line Director to keep your production running smoothly. GLI’ six-month maintenance cycle reduces costs by preventing breakdowns, prolonging the life of your machines.

Markem-Imaje Equipment Repair

GLI uses Markem-Image products and systems for their unmatched quality and reliability. Here’s what you can count on: codes and images never fade, never bleed, dry on contact and consistently deliver readable, compliant codes.

Our expert technicians are factory trained to service and repair Markem-Imaje systems and products quickly and dependably. GLI also keeps complete systems and parts on hand for you. This enables fast repairs to limit downtime and keep your production running smoothly.

Thermal Printer Service

Our Datamax Authorized Service Center provides quality repairs on an array of thermal transfer printers. Our technicians are factory trained and have decades of experience servicing equipment for the industry’s leading manufacturers. Our service department keeps parts and print heads on hand to expedite repairs and increase your efficiency.

Depot-Level Printer Service

GLI’s depot-level service provides warrantied repairs with factory parts and firmware upgrades. Our experts deliver preventative maintenance and repairs with quick turnaround. Services include:

  • Designing and testing custom labels
  • Cleaning and resetting electrical connections
  • Cleaning and resetting sensors to factory settings
  • Diagnosis and replacement of sensors, motors and boards
  • Testing printers for performance and proper communication
  • Adjusting belt, motor and spring tension for steady operation
  • Lubricating and adjusting moving parts to factory specifications
  • Cleaning and adjusting print heads and platen rollers for optimum print quality
Learn more about how GLI’s outstanding service ethic has earned us a strong and loyal customer base.